Pay: R397 116 annually CENTER: Pretoria’s Compensation Fund ESSENTIALS: three-year degree in business administration, public relations, public management, or the humanities (on NQF Level 6). Two years of practical experience in a compliment/complaint setting. Knowledge: Business procedures and the goals of the Compensation Fund. Contact Center objectives. (Batho Pele Principles) Customer service. IT knowledge is necessary. Goals for contact center quality assurance. COIDA is a legislative requirement. The National Treasury Regulations, the PFMA, and the Public Service Act. Skills: Innovation in service delivery. customer focus and customer orientation. Outstanding written and verbal communication skills. arranging and preparing. solving and analyzing problems. handling of conflicts. Making decisions. Financial management and budgeting. ongoing development. Management of People and Performance. Management of Diversity. DUTIES: Respond to voice and electronic inquiries from the Commissioners, DG, and Presidential Hotlines. Make good use of the Contact Center Multimedia System. Provide administrative support. Engage in projects for ongoing process improvement. Oversee employees. For questions, contact Mr. T. Sekome at 066 480 3960. Applications can be submitted in person at 167 Thabo Sehume & Madiba Street, Delta Heights Building, or by email to Jobs-CF3@labour.gov.za. Chief Director: Corporate Services: P O Box 955, Pretoria, 0001. PLEASE LISTEN: Sub-directorate: Compensation Fund, Human Resources Planning Practices and Administration.DATE OF CLOSING: July 4, 2025, at 16:00