STIPEND: R7 860.50 monthly
CENTRE: Pretoria Head Office: Laboria
REQUIREMENTS: A National Higher Certificate or College Diploma (NQF5) recognized by SAQA in Information Technology (ICT) or an A+ certificate.
DUTIES: Record incidents in the IT Service Management (ITSM) system from incoming calls and emails. Ensure that all relevant documentation is attached to the logged incidents and requests. Oversee call assignment and escalation. Follow up and update all user and engineer activities on the logged calls as necessary. Provide management for all incidents recorded in the system.
ENQUIRIES: Contact the SA Youth Contact Centre at 0800 727272
APPLICATIONS: Applications must be submitted via the link: [LINKSHIELD PROTECTED] sayouth.mobi/Home/Index/EN Search for Project 20K
Applications should be submitted using the new Z83 application form.
CLOSING DATE: 05 December 2025