SALARY : R444 036 per annum (Level 09). Annual progression up to a maximum salary of R532
602 per annum is possible, subject to satisfactory performance.
CENTRE : Pretoria, Arcadia
REQUIREMENTS : A Senior Certificate and a 3-year National Diploma / Bachelor NQF in ICT or equivalent
qualification at NQF level 6/7. Additional Certification in IT Service support-related
competencies, including cloud hosting, is an added advantage. 3-5 years’ experience
in ICT Service Desk and/or ICT Incident Management, Server support Network
administration, and management of infrastructure projects in a public sector
environment. Knowledge: Understand ICT Procurement in line with government and
SITA processes and prescripts. Technical support, hardware support, and software
support. Good understanding of network types including LAN, WAN, and Point to Point.
knowledge of Firewalls, Endpoint Security, and Security Gateways. Knowledge of
Transversal Systems including an understanding of BAS emulation Servers would be
an advantage. Knowledge of Public Service Policy Framework, including CGICTPF
(2022), interacting with auditors, managing ICT assets, and supporting innovation
projects. Good interpersonal, analytical, problem-solving, initiative, teamwork, and
communication skills.
DUTIES : Facilitate and coordinate the provision of ICT requests and provide technical support.
Facilitate the ICT incident management processes and monitor progress on assigned
incidents. Management of in-house Firewall and facilitation of hosted Firewall
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Management, including spam and IP filtering. Ensure that SLA targets are met. Ensure
that Operational Plan targets are met. Ensure user requests are logged. Manage
infrastructure upgrades and projects as needed. This includes the upgrade of the
servers and network LAN and WAN. Facilitate the configuration and management of
the hosted telephone infrastructure/ PABX service. To support and monitor existing
infrastructure networks new and old access points including cabling. To support and
monitor existing infrastructure, perform preventative maintenance work, backup, and
perform other regular support activities to ensure effectiveness and to provide cover
on such tasks when required. Monitor incidents and call resolutions in line with the
Service Level Agreements (SLAs). Conduct bi-annual user satisfaction surveys and
provide feedback to improve ICT services.
ENQUIRIES : CPSI: Human Resources Tel No: (012) 683 2800/17